I had a
new central heating system put in a few years ago. Something that should have been straight forward ended up being more complicated but it was worth it in the end.
After one of the strongest storms to hit Scotland for a while (most of Scotland was closed) I headed out to badminton on Thursday night. When I got back in the house was a bit cooler than I would have expected. I felt the radiator and it was cold. When I checked the boiler there was a solid red light shining from the wireless receiver. this receiver talks to the thermostat in the sitting room and tells the boiler basically on or off. Digging out the paperwork, which I had kept in a place I remembered, there was no mention of a solid red light. I headed off to bed in the hope that it would sort itself.
When I woke on Friday I soon discovered that it hadn't sorted itself.
After hitting Google it suggested that the thermostat signal wasn't being received any more and that the solid red light was a loss of signal signal. Flashing red light indicates communication. It seemed a logical step. There was a process to re-connect them. I decided to hit the override button first to see if I could get some heat. That worked so I let the house heat up. Just as well.
The reconnection process was convincingly ineffective.
After at least 10 separate attempts. All the while the house slowly cooling. More Google reading suggested that the batteries in the thermostat may be running down. There is a low battery alert on the thermostat and I had only changed that last year, but off to the shops at lunchtime for new AAs despite having 8 AAAs in the drawer and 9 AAAs in the torch pack I had just bought.
Finally the receiver was receiving again. Flashing red light to show the signal was locked. Good. Reattach the thermostat to the wall and hit the on button. Nothing. Then a few minutes later a solid red light. Argh.
Then the phone call the Scottish Gas, who installed the system. After almost 90 minutes, which involved being transferred from customer support to tech support to the Geek Squad (yes, that's the actual term used) and back to customer support I was in possession of an appointment for an engineer visit and a new maintenance plan.
Quite quickly the engineer arrived, took a look and smiled knowingly. "Have you tried re syncing the wireless?" but he had to try anyway. "There's been a lot of trouble with these boxes. We have new ones now" Out came the old wireless receiver, with its fragrant burnt smell. In went the new one. Heating back on. Sorted.
Considering how much I've already been away in just my first 2 weeks wit the new job, I am so glad that this problem occurred when I was home and was able to get it fixed so fast.